2n IVR Editor manual v1.0 Manual de usuario descargar pdf (Pagina 22)

Configuration

3.1

DTMF Menu

If you create a DTMF menu, the call is routed using the defined DTMF characters (0-

9,* and #), or with the symbol in other cases (when the DTMF character is not

entered within a timeout, or a non-defined DTMF character is entered).

Rename

Rename the destination for better orientation in the IVR tree.

Modify

ID – see Rename.

Delay – set the delay before voice message playing and DTMF dialling.

Play message – select or change the voice message to be played.

Discontinue on DTMF – discontinue the voice message whenever a DTMF

character is pressed.

DTMF timeout – set the DTMF receiving timeout after which the call is routed via

Add DTMF

Add a DTMF character (0-9,* and #) to be used for next destination routing.

You can use the function to add a DTMF character too.

Remove

Remove the DTMF menu.

DTMF Menu Control

- add a DTMF char – no more adding will be possible if all characters are

exhausted.

- go on in other cases – select a path to the destination with this symbol if a

defined DTMF character is not received, or the DTMF receiving timeout has

elapsed.

- set delay – click on the right-hand mouse button and then

on Modify to get into the delay changing menu.

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2n IVR Editor manual v1.0 Manual de usuario Pagina 22