2n IVR Editor manual v1.0 Manual de usuario

2N® IVR Editor Voice Menu User Manual Version 1.0.0 www.2n.cz

Editor Description 2.1 6 2.1 Editor Description The 2N® IVR editor is a voice menu creating program. The following functions are available:  -

Editor Description 2.1 7 Caution  These functions will be referred to in detail later. Before you start Installation Conditions  2N® IVR edito

Installation 2.2 8 2.2 Installation Program Installation  Install IVR from the IVRsetup.msi file. Together with IVRsetup.msi, the folder has to c

Installation 2.2 9  Select Just me to restrict the editor to yourself, or Everyone to make the IVR editor accessible to multiple PC users.  Hav

Installation 2.2 10 Caution  Check .NET Framework using Windows update please.

Program Launch 2.3 11 2.3 Program Launch 2N® IVR Editor Launch Launch the 2N® IVR editor using the Start – Programs – 2N TELEKOMUNIKACE – 2N IVR e

12 3 3. 2N® IVR Editor Configuration This section describes the 2N® IVR editor configuration. The meanings of some functions including examples

Configuration 3.1 13 3.1 Configuration The voice message configuration runs in the 2N® IVR editor program. The grey text denotes a menu that is dis

Configuration 3.1 14 Answer Answer the call. Insert this function at the beginning of the IVR tree to make a call be answered. Change destinati

Configuration 3.1 15 Ring Insert this function, together with Wait, before the Answer function at the beginning of the IVR tree. The calling subs

The 2N TELEKOMUNIKACE a.s. joint-stock company is a Czech manufacturer and supplier of telecommunications equipment. The product family developed

Configuration 3.1 16 Progress Insert this function, together with Play, before the Answer function at the beginning of the IVR tree. The calling

Configuration 3.1 17 Wait Wait for a defined period of time before proceeding to the next destination in the IVR tree. Rename Rename the destinat

Configuration 3.1 18 DTMF Menu If you create a DTMF menu, the call is routed using the defined DTMF characters (0-9,* and #), or with the symbol

Configuration 3.1 19 - set the message to be played. Left mouse click to set the message. If already set, the message is played. Re-click to discon

Configuration 3.1 20 Example of configuration: Suppose you get through to IVR, enter the DISA menu m0 with a 1s delay. You will be played the IVR

Configuration 3.1 21 Modify ID – like Rename Delay – set the delay before voice message playing and DTMF dialling. Play message – select or change t

Configuration 3.1 22 Example: Suppose you get through to IVR. If your number is 602123456 or 603987654, you will be immediately routed to depart

Configuration 3.1 23 Caution - normalising  Enter 2223334 and add 6 for IVR routing. 11 is the internal subscriber number.  Enter 611 in the Ca

Configuration 3.1 24 For normalising, remove the prefix 2223334 and add 6. As a result, 611 will be routed to IVR. Change the type to Called incomi

Configuration 3.1 25 3 – route to VoIP (VoIP phones such as 3001); 5;vm- - route to VoiceMail; 6 – route to IVR. The LCR is based on a prefix. If a

Contents 1. Product Overview... 1 1.1 Product Description ...

Configuration 3.1 26 Transfer to Number For this call transfer type, enter the number of an internal line, department (user groups in 2N® OfficeRout

27 4 4. Ethernet Module /OfR Configuration and IVR Export This section describes the 2N® Omega PBX Ethernet module/2N® OfficeRoute configurati

PBX Connection 4.1 28 4.1 PBX Connection To connect a 2N® Omega PBX / 2N® OfficeRoute to your PC, enter the PBX IP address into your web browser to

Ethernet Module/OfR Configuration 4.2 29 4.2 Ethernet Module/OfR Configuration Add DISA Line Open the Telephony services – Devices – DISA lines me

Ethernet Module/OfR Configuration 4.2 30  Lines of route: DISA – IVR.  Time interval: define on which days the IVR route should be effective (we

Ethernet Module/OfR Configuration 4.2 31  Enabled: be sure to tick off the checkbox.  Destination name: IVR, e.g.  Prefix: 4 is the default va

Upload of IVR Configuration to Ethernet Module/OfR 4.3 32 4.3 Upload of IVR Configuration to Ethernet Module/OfR Enter the PBX IP address into your

Upload of IVR Configuration to Ethernet Module/OfR 4.3 33 Click on Browse to select the path to the tar.gz file in your PC and push Add to save the

Upload of IVR Configuration to Ethernet Module/OfR 4.3 34 Caution  Be sure to update any new IVR configuration using the Update (‘pencil’) symbol

35 5 5. Supplementary Information This section provides supplementary information on the 2N® IVR editor product. Here is what you can find in

DTMF Menu ... 18 DISA Menu ...

Troubleshooting 5.1 36 5.1 Troubleshooting For tips concerning solutions of other potential problems see faq.2n.cz.  I cannot see the config

List of Abbreviations 5.2 37 5.2 List of Abbreviations  CLIP - Calling Line Identification Presentation  DTMF - Dual Tone MultiFrequency 

General Instructions and Cautions 5.3 38 5.3 General Instructions and Cautions Please read this User Manual carefully before using the product.

2N TELEKOMUNIKACE a.s. Modřanská 621, 143 01 Prague 4, Czech Republic Tel.: +420 261 301 500, Fax: +420 261 301 599 E-mail: [email protected] Web: www

1 1 1. Product Overview In this section, we introduce the 2N® IVR editor product, outline its application options and highlight the advantages

Product Description 1.1 2 1.1 Product Description The 2N® IVR editor application helps users create a user-defined voice menu for 2N® Omega PBX ser

Innovations 1.2 3 1.2 Innovations The manufacturer reserves the right to modify the product in order to improve its qualities. Manual version Revi

Terms and Symbols Used 1.3 4 1.3 Terms and Symbols Used Symbols Used in Manual Caution  Important information. Disobedience may result in a malf

5 2 2. Description and Installation This section describes the 2N® IVR editor product and its installation. Here is what you can find in this